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customer satisfaction survey
Use this form to provide feedback on our level of service.
Please rate us on the following scale:
Scale:
10 - 9 - 8
7 - 6 - 5 - 4
3 - 2 - 1
Rating:
EXCELLENT
AVERAGE
POOR
Importance:
High
Medium
Low
Category 1 - Division
Please rate the following qualities/services of our division overall.
Rating
Importance
1
Performance vs. other o-ring manufacturers
10
9
8
7
6
5
4
3
2
1
High
Medium
Low
2
Performance vs. other suppliers
10
9
8
7
6
5
4
3
2
1
High
Medium
Low
3
On-Time delivery
10
9
8
7
6
5
4
3
2
1
High
Medium
Low
4
Product packaging
10
9
8
7
6
5
4
3
2
1
High
Medium
Low
5
Product quality
10
9
8
7
6
5
4
3
2
1
High
Medium
Low
6
Responsiveness to your inquiries
10
9
8
7
6
5
4
3
2
1
High
Medium
Low
7
Documentation accuracy
10
9
8
7
6
5
4
3
2
1
High
Medium
Low
8
Quotation accuracy (correct pricing, correct part numbers)
10
9
8
7
6
5
4
3
2
1
High
Medium
Low
9
Responsiveness to your quotations submitted
10
9
8
7
6
5
4
3
2
1
High
Medium
Low
10
Overall satisfaction with Darcoid Nor-Cal Seal
10
9
8
7
6
5
4
3
2
1
High
Medium
Low
Additional comments or suggestions
Category 2 - Inside Sales
Please rate the following qualities of your Inside Sales Representative (ISR).
Rating
Importance
11
Attitude
10
9
8
7
6
5
4
3
2
1
High
Medium
Low
12
Responsiveness to your inquiries
10
9
8
7
6
5
4
3
2
1
High
Medium
Low
13
Product knowledge
10
9
8
7
6
5
4
3
2
1
High
Medium
Low
14
Professionalism
10
9
8
7
6
5
4
3
2
1
High
Medium
Low
15 Who is your Inside Sales Representative?
Additional comments or suggestions
Category 3 - Field Sales
Please rate the following qualities of your Field Sales Representative (FSR)
Rating
Importance
16
Attitude
10
9
8
7
6
5
4
3
2
1
High
Medium
Low
17
Responsiveness to your inquiries
10
9
8
7
6
5
4
3
2
1
High
Medium
Low
18
Product knowledge
10
9
8
7
6
5
4
3
2
1
High
Medium
Low
19
Professionalism
10
9
8
7
6
5
4
3
2
1
High
Medium
Low
20 Who is your Field Sales Representative?
Additional comments or suggestions
Category 4 - Accounting
Please rate your satisfaction with the invoices you receive from DNC
Rating
Importance
21
Accuracy
10
9
8
7
6
5
4
3
2
1
High
Medium
Low
22
Timeliness
10
9
8
7
6
5
4
3
2
1
High
Medium
Low
23
The level of detail provided
10
9
8
7
6
5
4
3
2
1
High
Medium
Low
Optional
Email Address:
*
First Name:
Last Name:
Company:
Phone:
Title:
Mailing Address:
City:
State/Province:
Zip/Postal Code:
Country:
Verification Code
Enter Code
*
(verification code is case sensitive)
Thank you for completing our survey. Your feedback is important to us and will be put to good use. The information you provide will never be shared with outside parties, or agencies, as your confidentiality is of the utmost importance to us at Darcoid Nor-Cal Seal.
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